Refund and Cancellation

Last updated on June 26, 2025

At PPM Edible Oil Mills, we value your trust and aim to provide a smooth shopping experience. Please review our cancellation, return, and refund guidelines below.

📦 Return & Exchange Policy

We want you to be happy with your purchase. If you receive a defective, damaged, or wrong product, you can request a return or exchange.

📅 Return Window: Returns are accepted within 2-3 days of delivery.
🚚 Return Shipping: Free return shipping. Courier charges will be refunded upon providing the courier receipt.
📞 How to Initiate: Contact our support team within 24 hours of delivery to raise a request. Sharing product images or an unboxing video helps us verify quickly.
🎁 Condition: Items must be unused, in original packaging, and include all accessories (if any).
💰 Refunds: Once approved, refunds will be processed within 5–7 business days to your original payment method.
🔁 Exchanges: Defective or damaged items can be exchanged free of charge.

⚡ Important Notes

For grocery/food items, please share images within 8 hours of delivery for faster resolution.
An unboxing video from the start of opening the parcel is recommended to avoid disputes.

🔄 Cancellation Policy

✅ Before Shipment: Orders can be cancelled anytime before they are shipped.
⏱ Within 1 Hour: Full refund, no charges.
⏳ 1–3 Hours After Order: Refund processed with a 10% cancellation fee (covers payment gateway and admin costs).
📦 After Dispatch: Once the order is processed or dispatched, cancellation is not possible. You may instead request a return under our Return Policy.
🚚 Delayed Orders: If products are not shipped within 5 business days, the order will be automatically cancelled and refunded.
💳 Refund Timeline: Refunds are initiated within 2–3 business days and credited back to your original payment method within 15 business days.
💵 COD Orders: Cash on Delivery orders are not eligible for cancellation.